Contacts for ISD Complaints Website

Should you have any questions, comments or suggestions, or if you would like further information about anything on this area of Scottish Health Statistics please contact:

         Richard Dobbie - Principal Information Analyst
         Frank Clarke - Information Analyst

Area 143A
Information Services Division
NHS National Services Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB

email:   richard.dobbie@nhs.net or f.clarke2@nhs.net 

tel: 0131 275 7732 or 0131 275 6148           

Please mark your email with the reference "NHS Complaints".

Other useful contacts :

NHS Board Contacts
Should you wish to raise a complaint or discuss an ongoing complaint then please click on the following link showing contact details for all NHS Boards.

Scottish Public Services Ombudsman
This site outlines the role and remit of the Ombudsman, which replaces the Health Services Commissioner.
www.spso.org.uk

NHS Quality Improvement Scotland
The role of NHS Quality Improvement Scotland (NHS QIS) is to improve the quality of healthcare across Scotland.
www.nhshealthquality.org

Department of Health
Data on written complaints in the NHS 2007-08, England, published August 2008
http://www.ic.nhs.uk/statistics-and-data-collections/audits-and-performance/complaints

Welsh Assembly Government
Complaints to the NHS in Wales, 2007/08, published October 2008.
http://new.wales.gov.uk/topics/statistics/theme/health/nhs-complaints/?lang=en